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With regard to ordering via the internet. We confirm that we use a secure server for all credit card orders. We are based in Gloucester, England. Every frame supplied is specifically made to your order and as such the refunds offered under the distance selling acts are not applicable as each item is made to your requirements. If your item arrives damaged, we must be notified within 7 working days from receipt and under our insurance the damaged piece will be replaced free of charge with our apologies, for more details of this please see below.

When measuring your frame, please note there are two different sizes used when making a frame, the "glass size" and the "aperture size". All our frames are built to the glass size. The aperture size is approximately 5mm smaller all round. If you specifically require an aperture size, this is not a problem but please simply add the word "aperture" to your order and we will make the appropriate adjustments to your frame. The Cross Stitcher and Collection frames are again made specifically to your order and you do not need to quote a size just the code shown in the magazine. Provided you have stitched the piece on the same fabric advised in the magazine then your work will fit the frame as per the picture in the magazine. Where there is a mount shown with the various Cross Stitcher and Collection frames this is included in the kit.

We use a "contract" wooden moulding for our kits. Wood is a natural product and contract wooden mouldings do carry knots and minor blemishes and imperfections which are to be expected, whilst we do our best to ensure these are avoided, some knots and imperfections will be used and this adds to the character of the frame. Our circular frames are made from Beech block and the segments of block can sometimes be seen after lacquering. If you have any queries, please let us know.

If you require your kit for a specific date, please let us know and we will do our best to meet that date.

If the kit qualifies for Cross Stitcher discounts which are shown in the magazine, these will be applied by us when we confirm your order.

If a mount is shown in a Cross Stitcher special, it is included in the kit with the exception of the cover kit mounts which are provided with your magazine. Please note that where a special shaped or mount has been included in the Cross Stitcher special offer it has been cut to fit the picture shown in the magazine. To ensure that the mount fits your needlework please ensure that you use the count of aida that is shown in the magazine.

Disclaimer

Every effort is made to include all your requirements. Please note that wood, paper and mountboard are made from natural products and may be subject to movement with any change of temperature or humidity.

The mouldings shown and mountboards shown are an example of the products and may be subject to slight variances in shade and profile which is beyond our control. Mountboard can vary in shade from order to order made via our supplier. This is beyond our control whilst every effort to ensure a colour match will be made.

Wood mouldings may carry knots and minor blemishes which are visible. The elimination of knots and blemishes may not be possible.

Kits provided by SD Framing may not be copied or reproduced without the consent of SD Framing. SD Framing reserves the right to alter or change any design, their contents or package without prior notification of any sort.

We cannot accept liability for loss, damage or injury caused whilst using this product.

When purchasing our tapestry tape, please be advised that it is extremely sticky and care should be taken as it can hurt the tips of your fingers when using it.

Our kits are not suitable for children and it is your responsibility to dispose of the packing carefully and keep packing away from children to avoid the risk of suffocation.

Mail Order

Regarding mail order, once items are put into the post or with the courier they are no longer under our control. Adequate packing is used for each product in accordance with Royal Mail guidelines. From time to time items do get damaged during transit, and damage should be reported to us within 7 days from the date of receipt and damaged or faulty parts returned to us for inspection and replacement. We are not responsible for the cost of postage returning these items to us.

When sending needlework to us we strongly recommend it being sent via recorded or special delivery.

We cannot accept liability for loss or damage to any needlework by whatever means beyond the value of the materials in the piece used.

We do not sell your details to any other third party. We will only contact you if we have a problem with your order, and/or if you have requested to be on our mailing list (which you can ask to be removed from at any time). We only hold your name, address and telephone number for accounting purposes.

Where possible frames are sent via Recorded Delivery or Special Delivery, the larger frames will be sent by Royal Mail Parcel Post. If you are out when the frames are delivered the post man will leave a card through your door for you to collect your frames. Recorded Delivery frames are returned to us if you do not collect them within a period of 7 days; and for other types of post they are returned to us after 3 weeks. If post is returned to us this way, and you have not notified us to avoid dispatching on certain dates, they it is your responsibility to pay the cost of the return postage. We will send you an email together with a copy of the front of your parcel. Upon receipt of the re-posting fee we will re-dispatch. If for any reason you did not receive a card from your post man, then you will have to take this up direct with your post office, as we can only rely on the information provided by the Royal Mail on the face of the parcel. We cannot accept liability for loss or damage to any needlework by whatever means beyond the value of the materials in the piece used.

All frames whether they are kits or bespoke frames are made specifically to your order. We do not carry and of our frames in a ready made format. As your frame is being made specifically to your requirements we do not offer refunds. It is our discretion if for any reason we do give a refund but this is subject to a 50% handling charge and postage is not refundable.

It is deemed that by placing your order you have read, understood and agree to the above.

POSTAGE QUOTED IS FOR POSTING WITHIN THE UK.

OUTSIDE THE UK AND OVERSEAS

POSTAGE WILL BE BASED UPON WEIGHT OF THE FINAL PARCEL.

Credit Card Chip and Pin

As from the 1st January 2005 no credit card order will be accepted unless you provide us with the card number, expiry date, (start date or issue number in the case of switch) and the three digit security number which is found on the signature strip on the reverse of your card. You must also ensure that the address you require your frame to be sent to is the same address as your credit card statements are sent to. All this is being put in place to help prevent credit card fraud. We are more than happy to send your orders care of another address or your work address, but we will also need your statement address to enable us to authorise your credit card. If you have any queries about this, please let us know and we will try to help you. This relates to both internet credit card orders and mail order credit card orders.

Upon placing any order, it is deemed that you have read and accepted this information. If you have any queries, please let us know. Many thanks.

We reserve the right to amend any moulding shown in this site, on our catalogue or with magazine offers as sometimes they are unavailable and this is beyond our control. We also reserve the right to amend prices without further notification.

August 2006